Frequently Asked Questions.

Do you offer pickup and delivery?

Yes. We offer free pickup and delivery in Australia. Please call to verify your location qualifies for free pickup and delivery.

 

Do you match your competitor’s prices?

Yes. Techexpert will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you offer on-site service?

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Do you support products that weren't purchased from you?

Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.

 

How do I contact you?

There are many ways to contact us:

Address:

Techexpert.com.au

356 Elizabeth Street.

Sydney

NSW-2000

Email:

Support: support@techexpert.com.au

Sales: sales@techexpert.com.au

Phone: 02 9212 0005

Fax: 02 92 12 0004

 

Do you give free estimates?

 

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

Is it cheaper to upgrade my existing system or buy a new one?

It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one.

 

What types of data recovery services do you offer?

 

Some of the date recovery services we offer are the following:

 

Unable to boot

Virus attacks

Inaccessible drives or partitions

Unable to run or load data

Data corrupted

Hard drive failure

Hard drive crashes

 

What if you cannot recover my data?

If we cannot recover your data there is no charge to you.

 

What are the chances that you will be able to recover my data?

Depending on the severity of the problem, chances of recovering the data vary.

 

What types of media can you recover data from?

We can recover data from IDE, EIDE and SCSI hard drive assemblies.

 

Is it cheaper to repair my computer or buy a new computer?

 

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

 

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Most repairs cost around $60 to $100 in labour plus the cost of the replacement part.

 

What is your warranty policy on your repairs?

 

We have a 15 day hardware warranty policy on all repairs. We will cover labour and previously replaced parts but not any additional parts that may be necessary to complete the job.

 

 

What will maintenance do for my computer?

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.